What should I do if someone is misusing my account?

Let us know immediately via live chat or by emailing support@deshislots.cam. We will secure your account right away and, if necessary, temporarily suspend access to it.

21+ Safe Gaming Commitment

deshislots Responsible Gaming — Your protection is our priority

So that fun never turns into a problem — deshislots offers deposit limits, self-exclusion and 24/7 Bengali support.

Our Protection Tools

Set Deposit Limits

Set a limit on how much you can deposit daily, weekly or monthly. Once active, the limit takes effect immediately. A request to increase it requires a 24-hour waiting period — which prevents impulsive overspending.

Session Time Limits

Decide in advance how long you will play in one sitting. When the set time is up, the platform will automatically alert you and log you out if needed. Being aware of time is an important part of responsible gaming.

Self-Exclusion

If you feel you need a break from gaming, you can activate self-exclusion for anywhere from 7 days to 6 months. During this period your account will be completely closed and no promotional communications will be sent.

Take a Break (Cool-Off)

A lighter alternative to self-exclusion is a cool-off or temporary break. Pause your account for 24 hours up to 30 days. Once the break period ends, your account will be reactivated.

24/7 Bengali Support

Concerned about your gaming habits? Our Bengali-speaking support team is available on live chat 24 hours a day, 7 days a week. No judgement, just help — that is our goal.

Account Verification and Security

Every account is protected by SSL encryption and a strict verification process. Use a strong password and do not share your account details with anyone to keep your account secure.

What does Responsible Gaming mean?

Online gaming is a form of entertainment — not a source of income. Responsible gaming at deshislots means knowing your budget before you play, not reinvesting just because you lost, and not placing gaming above your other responsibilities in life.

Many people in Bangladesh are trying an online casino for the first time. Our goal is for every player to have a safe, healthy and enjoyable experience. The day gaming starts causing stress instead of enjoyment is exactly the right time to seek help.

deshislots believes every player has the right to control their own gaming habits. That is why we have built powerful tools such as deposit limits, time limits, self-exclusion and cool-off breaks.

Core Principles of Healthy Gaming

Always stick to a pre-set budget
Do not play to try to recover money you have lost
Never play with borrowed money
Spend time with family and friends
Take regular breaks and respect your limits
Do not play when stressed or under the influence of alcohol
Gaming is for enjoyment, not for earning money
There is no shame in asking for help when you need it

Warning Signs of Problematic Gaming

If any of the following signs appear in your behaviour, it is a signal that the time has come to seek help.

Spending beyond your budget: You are spending more on gaming than planned and feeling regret afterwards.

Chasing losses: After losing, you are placing bigger bets to try to recover what you lost.

Hiding it from family: You are keeping your gaming habits secret from family or those close to you.

Neglecting daily responsibilities: Gaming is causing you to lose focus on work, studies or family duties.

Using borrowed money: You are getting money from friends, family or loans to fund your gaming.

Emotional restlessness: When you cannot play, you feel restless, irritable or anxious.

Unable to take a break: You have tried to stop playing but cannot, or you keep coming back.

Lying: You are telling your family or friends things that are not true about how long or how much you play.

Steps to Activate Self-Exclusion

Follow just a few steps to turn on self-exclusion and keep yourself protected.

Log in to your account

Go to Settings

Find the "Responsible Gaming" section in the profile menu.

Choose a duration

7 days, 30 days, 90 days or 6 months — choose what suits your needs.

Confirm

After confirmation, self-exclusion will take effect immediately and a confirmation will be sent to your email.

If you cannot find the settings, contact us on live chat and we will help you.

How do Deposit Limits Work?

Deposit limits are the most effective way to control your budget. The following three types of limits can be set at deshislots:

Daily limit: Set the maximum amount you can deposit each day.
Weekly limit: Set an upper limit on your total deposits for the week.
Monthly limit: Set the maximum deposit allowed per month.

Lowering a limit takes effect immediately. A request to increase a limit requires a 24-hour wait before it applies — this is an intentional protection measure.

Please note that the minimum deposit at deshislots is ৳300. For responsible gaming, set a limit that matches what you can genuinely afford.

Budget Planning Tips

Only use money set aside for entertainment

Only put into gaming the portion of your monthly budget that you would be comfortable losing.

Plan to stop after a big win

Decide in advance to stop if you win big — avoid the thought of "just one more."

Keep track regularly

Check your transaction history once a week and watch for patterns.

There Is No Shame in Asking for Help

Get in touch with us

Talk to our Bengali-speaking support team about any concern related to your gaming habits. We do not judge — we help.

Live Chat

24 hours, 7 days

[email protected]

Everything you share will be kept completely confidential. Our team will help you use the right tools and take a break if needed.

Responsible Gaming Questions and Answers

No, activating self-exclusion keeps your account balance completely safe. Once the self-exclusion period ends, you can log in and withdraw as normal. Only gaming and new deposits are paused during the exclusion period.

Lowering a limit always takes effect immediately. However, a request to increase a limit requires a 24-hour waiting period before it applies. This delay is intentional — to protect you from decisions made in the heat of the moment.

No. While self-exclusion is active, deshislots will not send any promotional emails, notifications or bonus offers. We fully respect your decision.

Yes, by logging into your deshislots account you can view your full transaction history, gaming sessions and win/loss records at any time. Reviewing this regularly is an important part of responsible gaming.

Start with our 24/7 Bengali live chat support — our trained team can point you in the right direction. If you feel you need professional counselling, please contact the mental health department at your local health centre.

Let us know immediately via live chat or by emailing [email protected]. We will secure your account right away and, if necessary, temporarily suspend access to it.

Enjoy safely — at deshislots

Fun is the whole point. Play within your limits, play responsibly, and we are here whenever you need us.

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deshislots Commitment

deshislots is more than just a gaming platform — it is a safe and trusted environment for players in Bangladesh. We believe that ensuring responsible gaming is an operator's most important duty.

That is why every account registration on our platform includes information about the responsible gaming tools available. Our support team is specially trained to respond with empathy to any concerns related to gaming.

Your wellbeing and your enjoyment — both matter equally to us. Whenever you need help, talk to us on live chat.